Where are our products shipped from?
All of our products are housed and shipped from our warehouse in Vernon, California, U.S.A.
All orders in the CONTINENTAL USA over $100.00 get FREE STANDARD SHIPPING.
Orders with Standard Shipping typically take between 1-2 business days to be processed and shipped. Expedited orders placed before 2:00 p.m. PT will be shipped the same day. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
You may select from Standard Shipping (2-10 business days), 3 Business Days, 2 Business Days, or 1 Business Day. Business days do not include weekends or holidays. Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. We use UPS and USPS for domestic orders. We use USPS for international and APO/FPO addresses. We use UPS exclusively for expedited orders. If an order is expedited, a physical address will be needed since UPS cannot deliver to P.O. Boxes. We do not offer Saturday delivery for expedited orders. Please remember that delivery time does not include Sundays or Holidays. You will be notified by email regarding back ordered items and expected delays.
Please remember that delivery time does not include weekends or holidays.
Standard Shipping orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in three (3) to ten (10) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-2 business days. Cost is $5.00 if the order is under $100. It is free for orders over $100.
Thank you for shopping with Everly. We take great pride in our reputation for quality and excellent value. If for any reason you do not absolutely love your selections, we will issue a refund of your online purchase within 14 days of you receiving your package for the value of the merchandise with a $6 flat rate return fee reduction from your refund to ship back to Everly HQ. Items must be in NEW condition with tags and cannot be worn, washed or altered. For all returns, please email us at firstname.lastname@example.org with the subject line: PRODUCT RETURN ORDER # (insert your order number) and we will email you with a return label that you can print at home.
If you want to return your items after the 14 day period, you can receive store credit (that doesn't expire!) for the value of the merchandise with a $6 flat rate return fee reduction from your store credit to ship back to Everly HQ. This policy is only valid 14-30 days after you received your package.
Masks and essential items are non-refundable. No returns, no refunds, and no exchanges on masks or essential items. No price adjustments for previously purchased items. Everly reserves the right to refuse a return based on the condition of the item being returned. Upon receiving your package with approval, you'll receive a confirmation email with your refund.
Shipping costs are non-refundable. Everly is not responsible for packages lost or stolen in transit.
Thank you for your business. Please contact us directly if you have difficulty returning your items. If you have questions regarding our return policy, we’re glad to assist you and can be reached via email at email@example.com.